I help small business owners streamline their operations, systemize their processes, and achieve sustainable growth. With over 20 years of experience, my mission is turn your business from chaos to clarity so you can focus on what ts…
Unlocking Success: The Small Business Operating System
Testimonials
Sarah JensonSarah Jenson
I've read a lot of business books, but this one actually got me to stop working weekends. The exercises forced me to look at things I'd been avoiding. My team noticed the difference within two weeks. Worth the read if you're tired of being the only one who cares as much as you do.
Marcus WebbOwner, Webb Construction Services
Been in business fifteen years. Thought I knew it all. Then I hit a wall at around 2 million and couldn't figure out why everything felt harder than it used to. A buddy in my peer group handed me this book. The section on founder dependency hit different—made me realize I was the problem. Not because I was doing anything wrong, but because I hadn't built anything that could run without me. Started working through the modules with my management team. Six months later, I took my first real two-week vacation. No calls. No emergencies. That alone was worth the price.
Diane ParkOwner, Park Family Dentistry
The term "entrepreneurial poverty" stopped me cold. That's exactly what I've been living—great practice, great team, and I'm still paying myself last. This book gave me permission to fix that. Not with guilt, but with a plan. If you're a healthcare professional who accidentally became a business owner, read this.
Robert ChenFounder, Chen Logistics
I'm usually skeptical of business operating systems because they feel designed for companies with fifty people and a CFO. This one actually fits. The author clearly understands what it's like to run something where you still answer the phones sometimes. The One-Page Business Plan alone saved me from another year of chaos. My management team actually knows what we're doing now. That sounds basic, but if you're reading this, you know it's not.
Tanya SinghCEO, Singh Wellness
Finally, a business book that doesn't make me feel like I'm failing for not wanting to work eighty hours. Practical, humane, and actually useful. My copy is already tabbed and highlighted.
David MorrisonPartner, Morrison & Associates
Been in two peer groups over the years, worked with coaches, read all the classics. This book pulled together things I'd heard before but never connected. The piece about working IN versus ON the business isn't new, but the way it's framed with the role-based org chart finally made it click for me. I realized I had three people doing parts of my job and me doing parts of theirs. We restructured based on the exercises here and dropped thirty hours of collective overtime a week. Numbers don't lie. If you're stuck in the weeds, this is worth your time.
Lisa ChenowethOwner, Chenoweth Marketing
The tracking and reporting chapter alone paid for this book ten times over. I finally understand what I should actually be watching daily versus what's just noise. My stress levels dropped once I stopped trying to monitor everything. Highly recommend for control freaks like me.
James HollowayFounder, Holloway Innovations
I almost didn't buy this because the title made me think it was another "systemize your business" book that assumes I have a COO and an assistant. Glad I gave it a shot. The author clearly knows what it's like to be the person doing payroll and sales and client work in the same afternoon. The section on High Value Activities hit home—I was spending hours on stuff that literally didn't matter because it felt productive. Started tracking my time like the book suggests. Embarrassing but necessary. Now I've delegated three things I should have let go years ago. My team's happier. I'm less irritable. Worth it.
Monica ReyesOwner, Reyes Creative Co.
Read this in a weekend. Spent the next month actually doing the work. My business runs better now. Simple as that. If you're an owner-operator who's tired of feeling like everything depends on you, this is the book.
Greg StantonPresident, Stanton Industrial Supply
The story about the woman with the four million dollar business who had to shut down because she got sick—that stuck with me. Kept me up a few nights. Made me look at my own situation differently. I'd been so focused on revenue that I didn't realize how fragile we actually were. This book walks you through building something that can survive without you. Not just for exit strategy, but for peace of mind. We're halfway through implementing the systems and I already sleep better. Highly recommend.
Patricia OkaforFounder, Okafor Consulting
The Values exercise was harder than I expected. Turns out, what we said our values were and how we actually operated were two different things. Addressing that gap changed everything about how my team works together. Awkward conversations at first. Worth it in the end.
Steve BradshawOwner, Bradshaw Landscaping
Landscaping isn't exactly the target audience for most business books, but this one worked for us. Seasonal business, lots of moving parts, high turnover. The Resourcing module helped me figure out exactly who we need and when. Not just guessing based on how busy we felt. Started using the metrics from the Tracking chapter to predict hiring needs. First year we didn't panic-hire in April. That's a win. The writing is straightforward, no MBA language. Felt like the author actually talked to people like me before writing it. Will be passing this around to my management team.
Nadia HassanCEO, Hassan Health Solutions
Finally understand why delegation never worked for me. It wasn't my team. It was me. And the lack of systems. This book showed me the difference. My team's been more engaged ever since.
Tom EllisonPartner, Ellison & Gray
I've recommended this to three other business owners already. The "Position of Choice" concept is something I've been chasing for years but couldn't name. The author breaks down exactly what it takes to get there—not motivational fluff, but actual steps. We're working through the modules now as a leadership team. Some of it's uncomfortable. The accountability piece especially. But we're seeing results. Our monthly meetings actually accomplish things now instead of just rehashing problems. If you're tired of feeling like you're herding cats, pick this up.
Rachel KimFounder, Kim Strategic
Read this during a particularly rough quarter when I was ready to quit. The mindset section helped me see that I wasn't the problem—my operating system was. Made changes based on the Sales and Marketing module. Pipeline visibility improved. Revenue followed. Kept my sanity. Grateful for this book.
Dennis FranklinOwner, Franklin Mechanical
Forty years in business and I thought I'd seen it all. My daughter, who's taking over the company, brought me this book. Said we needed to modernize how we operate. She was right. The Playbook section opened my eyes to how much tribal knowledge we'd been running on. Great when I'm here, disaster waiting to happen when I'm not. We've started documenting everything. Painful process, but I can already see how it'll help the transition. The author's experience with TEC and Vistage comes through—this isn't theory. It's stuff that's been tested with real business owners. Respect that.
Alicia VargasOwner, Vargas Events
Events are chaos. This book brought order without killing creativity. The balance between systems and flexibility is exactly what I needed. My team finally knows what to do without checking with me first. That's huge in this industry.
Mark DawsonFounder, Dawson Digital
I was that guy who thought systems would kill the culture. Read this because a mentor wouldn't stop talking about it. He was right, I was wrong. The Leadership module especially changed how I think about my role. I was so busy "doing" that I wasn't actually leading. Started asking better questions instead of giving all the answers. My team stepped up way more than I expected. If you're a founder who's burning out because you think you have to do everything, this book is for you. Actually, it's for your team too.
Shannon BlakeCEO, Blake Retail
The profit versus revenue line should be on every business owner's wall. I was chasing growth and missing the point. This book helped me realign what actually matters. Our bottom line looks completely different now.
Kevin O'MalleyOwner, O'Malley Contracting
Read this during a slow week and ended up staying up late making notes. The author's voice is different from most business books—feels like someone who's actually been in the trenches, not just studied them. The story about the woman with cancer really got to me. Made me look at my own situation and realize how vulnerable we were. Started working through the modules with my operations manager. We're not done yet, but already seeing less chaos, fewer emergencies, more done by 3 p.m. My wife says I seem less stressed. That alone makes this book worth it. Will definitely be revisiting sections as we grow.
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